Review of ChargeBack Express: analyzing the service’s reliability based on customer reviews
ChargeBack Express is a Russian service for fund recovery with a commitment to a professional approach through the chargeback procedure under the guarantees of Visa, MasterCard, or through the court. To assess the effectiveness of “ChargeBack Express” in helping its clients recover funds from unscrupulous brokers, casinos, bookmakers, and investment firms, a detailed review of the activities of this service was conducted. Based on data from the official website chargeback.express and real customer reviews, we will attempt to draw a conclusion on the advisability of using the services of this company or whether it is better to avoid it.
ChargeBack Express Company Overview
The ChargeBack Express brand belongs to the legal company “Megapolis,” which is engaged in protecting investors’ rights and combating cybercrime. The organization’s main goal is to recover funds from fraudulent companies. The project leader and owner is Hamlet Arutyunyan.
The website of the chargeback service provides brief information about their activities. Studying this review, we identified some discrepancies. For example, the information indicates that the legal entity owning the chargeback service was registered in July 2016, but the OGRN registration number 1197746619245, listed at the bottom of the website, belongs to the “Megapolis” company, registered only at the end of 2019.
Also, the presentation mentions the company’s annual revenue based on the financial statements for 2017-2018, although at that time, the company was not yet registered. To confirm this information, we will attach screenshots from the Federal Tax Service website, where it can be seen that the OGRN was assigned to the chargeback company only in October 2019.
Contact Information of the Service
The company’s office is located in Moscow and is open on weekdays from 10:00 to 18:00. Applications are accepted and processed around the clock. You can contact ChargeBack Express by phone in Moscow, by email, through WhatsApp, and the hotline.
Service Operation Principle
ChargeBack Express offers a free analysis of the client’s situation and information on possible ways to recover money with minimal losses. The service promises to refund funds in cases where the broker refuses to withdraw funds, the deposit was “drained,” there is no communication with the broker, threats are received, or the client was deceived on the Internet.
When submitting an application on the website, you need to provide your name, contact information, amount, the name of the fraudulent company, and a description of the situation. A specialist should contact you within 10 minutes to clarify details. Documents confirming the transfer, contracts, and correspondence will be required for the audit.
There are 3 ways to recover funds: negotiations, through a bank or payment system, and legal proceedings. The service works with banks connected to Visa/MasterCard/MIR.
ChargeBack Express does not impose its services and claims that clients can independently recover funds, but it is important to gather the right documents. By accepting the terms, the client will need to gather evidence, devise a strategy, learn about the refund conditions, prepare documents, and submit them to the authorities.
Customer Reviews of ChargeBack Express
Based on the review of feedback, customers do not recommend using the service, accusing it of dishonesty and unreliability. Reviews indicate a low rating of the service on external forums and customer dissatisfaction.
Review Summary
ChargeBack Express misleads its clients from the first stage by providing somewhat inaccurate information. The lack of transparency in service costs and customer dissatisfaction indicates hidden motives of the company. Therefore, recommendations for using the services of this company are questionable. Readers are advised to exercise caution when choosing chargeback services.
Author: Sasha Chaika
My experience with ChargeBack Express was far from satisfactory. The company promised fast results and an easy solution to retrieving lost funds, however they simply did not deliver. The process they claimed to be streamlined was instead an interminable loop of phone calls, emails, and hollow assurances. They lacked transparency and gave me a sense of being disoriented rather than providing clear-cut answers and updates. Moreover, their service fees were exorbitantly high. The overall customer service was unsatisfactory as issues raised were either dealt with lethargically or ignored altogether. Based on my experience, I cannot recommend their services as I found them to be unreliable and inefficient.